ABQ Times

Fiber internet infrastructure expansion is progressing in Albuquerque, with new internet service providers (ISPs) installing fiber to enhance internet access in residential and commercial areas. The installation involves underground and telephone pole work, aiming to deliver faster and more reliable internet options citywide.

While the City of Albuquerque does not directly conduct the construction, the project involves coordination between the City, public utilities, ISPs, and their subcontractors. Installations use public rights-of-way and easements, with construction ongoing for over 13 months.

“This is an infrastructure upgrade like we haven’t seen in a long time in Albuquerque, maybe ever,” noted Catherine Nicolaou, City of Albuquerque Broadband Program Manager. She emphasized the necessity for collaborative efforts to ensure the process is smooth for residents.

Fiber installation is more complex than standard infrastructure maintenance, affecting roads, sidewalks, property lines, and poles. ISPs must notify residents about upcoming work via signage or door flyers. Residents can access current and future construction locations through the Fiber Company Public Right-of-Way Permit Map.

Federal regulations prevent cities from restricting internet companies' market entry. Providers entering Albuquerque must sign a License Agreement with the City and apply for construction permits, committing to rules for fiber installation.

ISPs are accountable for completing work and restoring any impacted areas. Reports of unintended damage to utilities or property exist, and residents can address concerns with the specific company involved. The City Broadband Office also assists with such concerns, and a stop work order can be issued for severe agreement violations until issues are resolved.

During construction, residents can anticipate underground utility markings, increased truck and equipment presence, and potential open holes with safety fences. Typically, construction lasts one to four weeks, with areas restored afterward.

“We’re holding companies accountable to make sure they are diligent in their practices during this process,” said Mark Leech, Director of the Department of Technology and Innovation. He mentioned the importance of addressing and resolving concerns.

The Broadband Office routinely meets with providers to ensure accountability and reviews all service calls.

For inquiries or issues, residents should contact their service provider directly using the notification-provided phone numbers for tailored assistance. ISPs involved include:

- Ezee Fiber: 505-539-4848

- Gigapower: 505-420-5195

- Vexus Fiber: 844-512-5022

For more information, residents can visit the City's High-Speed Fiber Internet page.