After being forced to leave their condemned apartment, an Albuquerque woman and her two adult sons with disabilities have found new housing through the help of Albuquerque Community Safety (ACS). The family’s previous home was closed by the City after a police raid uncovered drugs and firearms in a neighboring unit. The discovery led officials to condemn the property due to unsafe conditions, requiring all tenants to vacate.
The mother, Danielle, contacted 311 for help and was referred to ACS. Behavioral Health Responders visited and found her struggling with bills, suicidal thoughts, and concerns about her sons’ future. ACS Navigator Angela Tello then began working closely with the family.
Angela accompanied Danielle on apartment tours, helped obtain Social Security documentation, and coordinated with the UNMH Street Medicine Team so that the family’s dog could be recognized as an emotional support animal. Financial assistance from Street Connect (Heading Home) allowed Danielle to secure a new apartment in northeast Albuquerque. The program provided enough funds for first and last month’s rent as well as a deposit.
Danielle said, “We were naïve and we let people take advantage of us—I was clueless and depressed. ACS saved my life.”
Mayor Tim Keller commented on the situation: “ACS is about meeting people where they are and making sure no one falls through the cracks. Danielle’s story shows how a compassionate, coordinated response can truly change lives.”
Angela Tello described her involvement: “Danielle was doing everything she could to protect her family. She just needed someone to listen, advocate, and help her navigate the system. Once she felt heard, trust was built and that changed everything.”
The family now lives in safer conditions with access to bike trails and supportive neighbors.
